April 25, 2017

Physician Anger Management and Coaching for Disruptive Behavior

Disruptive Physician Program offered by AJ Novick Group, Inc.

Since 2003, the AJ Novick Group, Inc. has been a leading provider of cutting edge and quality anger management programs.  In association with Century Anger Management, we now offer anger management classes and coaching specifically designed for "disruptive behavior" for physicians consistent with the "New Joint Commission Disruptive Behavior Standard" that went into effect on January 1, 2009. Our disruptive physician programs are also consisent with the Joint Commission standard LD.03.01.01 as well as Sentinal Alert number 40, which specifies the specific issues related to disruptive physician behavior.

Our programs are an ideal resource for physician well being committees, hospital management and human resources.

Disruptive Physician Program Description (These programs may only be taken in person.  No online programs allowed for disruptive physician coaching):

Physicians being referred to our programs have four options.

Option 1) Participate in an 8-12 week group setting program
Option 2) Participate in one/one coaching for approximately 8 to 12, 50 minute sessions
Option 3) Participate in an 8 hour all day (on site) intensive one/one coaching session
Option 4) We come on-site and provide one/one coaching at physicians location anywhere in the U.S.

Our Disruptive Physicians Program includes:

1. Assessment: Skill based anger management assessment prior to the beginning of the program.  This will help determine areas of focus while in the program.  This is a non psychiatric assessment aimed at identifying the physicians strengths and weaknesses in several areas covered in the training.

Assessment looks for skills in:

•    Overall Communication skills, the ability to communicate assertively
•    Empathy and emotional intelligence
•    Managing stress and behaving appropriately under pressure
•    Maintaining good judgment and impulse control vs. behaving hostile
•    Deference and boundary setting
•    Motivation to change

2. Structured Curriculum presented in an educational didactic setting.  Our programs are designed to educate doctors.  We are not providing psychological evaluations or psychotherapy, but rather improving the physicians coping skills in a variety of areas.  Doctors can expect to learn skills in:

·         Stress Management

·         Assertive Communication

·         Expectation Management

·         Empathy and Emotional Intelligence

·         Social Appropriateness

·         Forgiveness

·         Improving Judgment and Impulse Control

·         Skills in Optimism

·        Taking time-outs and learning to cool down under pressure

3. Progress reports are provided upon request by the physician.

4. DVD Power Point presentation provided on each topic as a reinforcement of the material

5. Pre and Post Tests to determine a benchmark to show improvement from beginning to end in the program.

6. Services offered by Ph.D. level professionals who are licensed and trained to understand issues related to confidentiality and identity security.  Our staff will provide a non-threatening, friendly, educational experience.

7. 1, 3, 6 and 12 Month Follow Up "check in" provided to the physician to address any new issues, review learned materials, and to reschedule any neccessary follow up sessions.

8. A professional experience using proven interventions aimed at reducing disruptive physician behavior in the workplace.


Why Should a Doctor Identified with "Disruptive Behavior" take our program?


According to the TJC Sentinel Event Alert, poor behavior on the part of the physician causes severe problems.  By properly training physicians on improving their "disruptive behavior" hospitals and well being committees can expect changes that may result in:

  • Decrease staff turnover and medical errors

  • A safer work environment

  • Reduction in litigation and lawsuits

  • Increase in staff morale

  • Improved communication and teamwork

  • Improved productivity

What are some of the signs that your staff has a behaviorally disruptive physician?

  • Publicly shows temper and anger

  • Uses intimidation, shaming or humiliates others when undesirable outcomes occur

  • Makes disparaging comments

  • Makes unrealistic and inappropriate demands on co-workers

  • Often is passive aggressive (doesn't return phone calls, pages, etc.)

  • Can not tolerate or listen to constructive feedback

  • Fails to comply with administration requests or instructions

For more information, please contact Ari Novick, Ph.D. our office at (949) 715-2694 or fill out our Contact Form.  Our program is also currently listed in the Federation of State Medical Boards website here http://www.fsmb.org/Media/Default/PDF/USMLE/RemEdProg.pdf.pdf.  References are available upon request.
 

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